Terms

These terms and conditions (Terms) apply to all orders placed online by you (Order) with KYHA Studios Pty Ltd (we, us) on our website www.chosenbyoneday.com (and any mobile or App versions) (Website) for gowns, apparel and products in the shop archive section.

The archive sale is a collection of our retail samples, discontinued stock and never released styles. Gowns and apparel in our Archive collection are made in standard AUS sizing and are not made to fit your individual measurements. If you order a gown from the Archive collection, you may need to arrange alterations and/or dry-cleaning at your cost to tailor the gown to your desired fit.

Ordering

When you place an Order for a Product and pay us in full, we agree to provide you with the Product that you have ordered in accordance with these Terms and Conditions. Once you have placed your Order, you will receive a confirmation email and your gown will be dispatched within 7 to 10 business days and shipped to your provided shipping address. Please note that our shipping partners may incur unforeseen delays, you are responsible for budgeting for unforeseen delays in receiving your parcel.

Payment

The Price includes the price payable for the Product only. Shipping globally is an additional $50 AUD cost. For all Australian customers, the price includes Good and Services Tax (GST). For all international customers, the Order Price excludes all duties and taxes. 

We accept payment via our online payment platform Stripe. We will not commence the shipping of your gown or send your Product until payment is received in full.

All domestic purchases will be shipped with TNT. All international purchases will be shipped with FedEx. All orders outside Australia may incur duties, taxes and custom charges. These are payable by the customer in addition to the purchase price.

Completion of Order & Shipping 

Your  gown will be shipped to your shipping address within 7 - 10 business days after the date of your Order. 

You acknowledge that scheduled shipping time frames provided to you may be delayed as a result of factors outside our reasonable control. It is your responsibility to allow for unforeseen delays when choosing the time to place your Order and the date of your wedding.

We may, for any reason and in our absolute discretion refuse to accept your Order, only accept to sell some, but not all the Products you have ordered or refuse to sell our Products to a particular country, jurisdiction or location.

Size Selection

You confirm that you have elected to order your gown or apparel in the size you selected online. You are responsible for relaying what you believe to be an accurate and true measurement of your bust, waist and hips in centimetres. If you require changes to your gown, you will need to seek Alteration Services.

Gowns exchange or store credit

By purchasing your gown from our Archive sale section, you acknowledge that the gown will have some faults, and may require repairs and dry cleaning. Refunds or exchanges will not be offered for change of mind.

All sale items are ineligible for return or exchange, unless the Faulty Products and Australian Consumer Law section applies.

Faulty Products and the Australian
Consumer Law

Consumer Law

We warrant that we will provide the Products in accordance with the consumer guarantees in the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) which apply to the Products.

Nothing in the Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.

Please note that the colour, trim or fabric of your Product may vary slightly from the Product displayed online. Your gown may have marks and imperfections not displayed in imagery. By accepting and purchasing your gown you acknowledge that your gown will likely have small faults as the gowns in the Archive sale are older stock, discontinued stock, faulty stock or unreleased stock. Please email orders@kyhastudios.com before purchasing if you require further information or details on your gown. 

Limitation of liability

Subject to your rights under the Australian Consumer Law, we will not be liable for any loss or damage suffered by you resulting from:

• Any damage to your Product caused by you;

• Any alteration Services performed on the Product by you or a third party;

• The product not being ready by your wedding date due to a Force Majeure Event;

• Your use of the Website; or

• A fluctuation in measurements.